Supporting your Microsoft Project Platform Solution

Relax and enjoy annual PPM Support for the Wellingtone Accelerator+ or OKRs Management app, as well as Microsoft Planner, Project, and Project Online.

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Supporting your Project Success

Now you have invested in a Wellingtone Power App, or perhaps still using Microsoft Project Online, we ensure you gain maximum return on your investment. Our PPM Support service ensures you stay up-to-date with the latest capabilities, including our R&D investment roadmap, Microsoft Copilot and AI Agents. We provide user support for everyone and banked hours you can call on any time.

We work as an extension of your PMO and IT team, providing assurance that your enterprise project management solution and user community are fully supported. You may decide to triage tickets internally first, and use us as second / third line support. Anyone is welcome to raise tickets direct through our Support Portal. Login to track ticket progress and past resolutions.

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Our Annual PPM Support Service

Our comprehensive PPM Support service is much more than just ticket resolutions. We include an annual project management maturity assessment, building on the initial assessment completed as the start of your deployment. This ensures we all focus on developing your project management capability, not just the software. You also receive a set of bank hours that can be used anytime through the year for further enhancements, training, consultancy, whatever you wish. We partner with you for the long term, helping drive your project management success.

Our PPM Support service is a 12-month package, renewed annually. Pricing aligns with the size of your user community and you receive 30 days complimentary PPM Support as part of your initial deployment.

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User Support for ALL

Raise tickets directly with our Microsoft Certified Technology Specialists (MCTS) Support Team. Average initial response time is less than 1 hour.

Maturity Assessment

Build on the project management maturity assessment completed during your initial deployment, we re-assess your current status. Our goal is to transform your project management capability, so lets keep measuring where we are together.

Banked Hours

You retain a number of banked hours to use as you want, any time, through your annual 12-month PPM Support contract. This could be for configuration changes, consultancy, training, workshops, or even Power BI report creation. Use this time when needed.

Account Manager

Your Account Manager provides your single point of contact post-deployment. They schedule regular calls through the year, checking on your progress, giving you updates on the latest Microsoft developments and our own R&D investment roadmap. They work with you to ensure you gain maximum value from your investment.

We can support your current environment

If you have an existing Microsoft Project Online, Project Server or Project for the web solution we can help. The process is simple. We start by performing a detailed Health Check of your existing solution, project data and ways of working. This includes our PPM Maturity Assessment enabling us to gain a clear understanding of your situation and goals. We can then provide practical recommendations and commence our PPM Support Service.

Support Login for Existing Clients

Relevant Microsoft Lifecycle Policies

Mainstream support ended for Microsoft Project Server 2010, Project Server 2013, and Project Server 2016

If you are using the on-premise Project Server 2010, Project Server 2013, or Project Server 2016 within your organisation you should be aware that they are outside of Microsoft mainstream support. This means that Microsoft will not provide incident support, security update support or allow you to request non-security updates.

Microsoft Project Server 2013 support notice. Extended support end 11-Apr-23.
Microsoft Project Server 2016 support notice. Mainstream support ended 13-July-21. Extended support ends 14-Jul-26.

So to access the latest features and ensure your business critical solution is fully supported you must upgrade to Project Server 2019 or Project Online. Now might be the right time for you to transition to the latest Project for the web and Power Platform solution. We can help you upgrade quickly to the right solution.

Learn About Accelerator+

SharePoint Workflow Retirement

The majority of Microsoft Project Online configurations make use of workflow. This is typically used to move projects through lifecycle stages, from initial planning to close. This may include formal approval steps. Often this is also linked to PDPs, with specific PDPs being displayed depending on the lifecycle phase.

This functionality is possible through the use of Microsoft SharePoint Designer 2013, and its workflow capabilities. Microsoft SharePoint 2013 workflow is being retired in April 2026. It has been unavailable for new tenants since April 2024, but from April 2026 this functionality will no longer operate.

Microsoft SharePoint workflow retirement notice. Removal from existing tenants 2-Apr-26.

Don’t panic! We have developed a replacement for this workflow functionality using Microsoft Power Automate. This replaces the existing functionality using the latest Microsoft tooling, enabling you to continue to enjoy the full benefits of Microsoft Project Online beyond April 2026.

Ask About our Workflow Replacement

Microsoft Viva Goals Retirement

In 2023 Microsoft launched Viva Goals with a mission of empowering organisations to achieve more through focused goal management using the OKR methodology (objectives and key results). Microsoft has has decided to deprecate the product with retirement of Viva Goals on December 31, 2025.

Microsoft Viva Goals retirement notice. Retiring 31-Dec-25.

Don’t panic if you are currently using Microsoft Viva Goals for OKRs! We have developed a replacement using the latest Microsoft Power Platform technology. Available as a stand alone solution, or integrated with the Wellingtone Accelerator+, the Wellingtone OKRs Management App provides the perfect solution for anyone looking to benefit from the OKRs methodology.

Learn About our OKRs App